Shipping
Standard shipping charge of Rs 150 is applied on all orders
Our delivery logistics team works hard to get your order to you in time and in the best condition. Once you place an order we will send you a confirmation email and begin processing your order. Most orders are shipped out of our warehouse within 24 hours. Once shipped, we will send you an email with the tracking details regarding your order. Orders are usually delivered within 1-7 business days (excluding Sundays and holidays). However, delivery time may vary according to locations in India and shipping delays due to circumstances outside of our control. It is crucial that you provide the correct address, PIN Code and shipping details to ensure a timely delivery. Orders are shipped on all days except Holidays & Sunday.
If your order arrives at the address and there is no one to pick up the package, we will contact you immediately regarding the same. If there is no response, we will inform you about the failed attempt to deliver and schedule another delivery soon. However, after three failed attempts at delivery, the package will be returned to our warehouse and we will cancel the order. If the order was prepaid online, shipping charges will not be refunded. You will be informed of the same.
International Shipping
Please email us at masq@qone1.com and we will give you a shipping quote based on your order and location.
Delivery Charges
Your delivery charges will be calculated automatically at the time of checkout. Order value does not include shipping charges.
We have the right to change the Free Shipping minimum at any time based on promotions and time of the year.
Force Majeure
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control (“Force Majeure Event”).
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
- Strikes, lock-outs or other industrial action.
- Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
- Fire, explosion, storm, floor, earthquake, subsidence, epidemic or other Natural disaster.
- Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
- Impossibility of the use of public or private telecommunications networks.
- The acts, decrees, legislation, regulations or restrictions of any government.
Our performance under any contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavors to bring the Force Majeure Event to a close or to find a solution by which our obligations under the contract may be performed despite the Force Majeure Event.
COD (Cash on Delivery)
We provide the option for you to pay by Cash on Delivery for all orders. There will be extra charge in case you choose to pay by this option. Once your order is delivered, you will have to pay the logistics agent the total amount in cash or other payment option available with agent at the time of delivery. The order will be handed to you only when the full payment is complete. Credit Cards are not accepted if you choose this mode of payment.
Returns
Items like masks and hair accessories are non-returnable. Other items can be returned within 7 days after successful delivery, Refund will be based on condition of product and delievery charges will deducted.
Exchange
We offer exchange services on all orders except masks and hair accessories for the same order value or higher. You can only exchange purchased items once.
Once the exchange request is placed, we can process the new product only once we receive the original item you bought. After careful quality check for any damages, if the item purchased is fit to be exchanged, we’ll send the new piece you like. This process could take 7-10 business days.
Cancellation
Before you place your order, you can view the contents and the total amount in your shopping cart. Items once shipped cannot be canceled. Please drop a mail to masq@qone1.com to raise a cancellation request. In case of prepaid orders, refund will be processed in 3 – 5 business days.
FAQ's
- Do you manufacture the product? - Yes
- Do you maintain inventory/stock of your own? - Yes
- Do you have formal tie-ups with any supplier or manufacturer for sourcing products? - No
- What is the delivery timeline of the products sold to the customer? - 1-7 business days (excluding Sundays and holidays)
