FAQs

FAQ's

1. Delivery and Shipping Cost

Our delivery logistics team works hard to get your order to you in time and in the best condition. Once you place an order we will send you a confirmation email and begin processing your order. Most orders are shipped out of our warehouse within 24 hours. Once shipped, we will send you an email with the tracking details regarding your order. Orders are usually delivered within 1-7 business days (excluding Sundays and holidays). However, delivery time may vary according to locations in India and shipping delays due to circumstances outside of our control. It is crucial that you provide the correct address, PIN Code and shipping details to ensure a timely delivery. Orders are shipped on all days except Holidays & Sunday.

If your order arrives at the address and there is no one to pick up the package, we will contact you immediately regarding the same. If there is no response, we will inform you about the failed attempt to deliver and schedule another delivery soon. However, after three failed attempts at delivery, the package will be returned to our warehouse and we will cancel the order. If the order was prepaid online, we will refund 50% of the total value of items ordered. You will be informed of the same. 

International Shipping 

Please email us at masq@qone1.com and we will give you a shipping quote based on your order and location.

Delivery Charges

Your delivery charges will be calculated automatically at the time of checkout. Order value does not include shipping charges.

2. Payment

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3. Shopping and Placing an order

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4. Product Authenticity

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5. Returns & Refunds

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