We at MASQ (“we” and “our”) are committed to protecting and respecting the privacy of our customers (“you”). We are committed to ensuring that the information we collect about you or on your behalf remains secure and protected. Personal information is only collected, used, and disclosed by MASQ on an “as needed basis” and in accordance with applicable privacy laws. This policy (the “Policy”) describes our personal information collection and management practices.
SECTION 1: INFORMATION
What do we do with your information?
When you purchase something from our online store, as part of the buying and selling process, we collect your personal information such as your name, mailing address and email address. We use this personal information to process your order. We do not collect more personal information than is necessary to fulfill this purpose, unless your express permission is obtained.
Additionally, when you browse our online store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
With your consent, we may send you marketing emails about our online store, new products and other updates.
SECTION 2: CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If you change your mind, you may withdraw your consent for the continued use or disclosure of your personal information. To withdraw your consent, including your consent to be contacted for marketing activities, please contacting us, at any time, at email@example.com
SECTION 3: DISCLOSURE
Your personal information will not be traded, sold, or leased by MASQ to any external companies without obtaining your prior written consent. Your information will only be used for MASQ's legitimate business purposes, or as otherwise required to meet legal and regulatory requirements. To this end, we may disclose your personal information if we are required by law to do so or if you violate our terms and conditions.
For greater certainty, we may disclose your personal information to the following parties for the following purposes and/or under the following circumstances:
- with your express prior consent,
- to a lawyer representing us;
- to a government institution or part of a government institution that has made a request for the information and has identified its lawful authority to collect that information;
- to an investigative body, a government institution or part of a government institution where we have reasonable grounds to believe that the information relates to a breach of an agreement or a contravention of the laws of Canada, a province or a foreign jurisdiction that has been, is being or is about to be committed;
- to a person who needs the information because of an emergency that threatens the life, health or security of an individual;
- to a person where the disclosure is required by law including, but not limited to in response to a subpoena or warrant or an order made by a court; and
- in connection with a sale of all or substantially all of MASQ's assets, a merger or other significant corporate reorganization.
Note that MASQ will only disclose such personal information as is required for the purposes or circumstances above.
You also have the right to access your personal information that we have under our control, subject to any legal restrictions or legal rights of refusal by MASQ. You may also request a correction of your personal information. When making a request for access or correction, please contact the Privacy Compliance Officer, stating the details of your personal information that you are requesting.
SECTION 4: SHOPIFY
Our store is hosted by Shopify Inc. (“Shopify”). They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Payment: If you choose a direct payment gateway to complete your purchase, Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS are managed by the PCI Security Standards Council, which is a joint effort between companies like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We are not responsible for Shopify’s privacy practices and we encourage you to read their privacy statements. For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
SECTION 5: THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you to a third party’s website or application. We are not responsible or liable for the privacy practices of other sites or applications and encourage you to read their privacy statements.
SECTION 6: SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7: AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.